Rothstein Associates Inc.

HANDBOOK FOR EFFECTIVE EMERGENCY AND CRISIS MANAGEMENT
by Mayer Nudell & Norman Antokol

"How to:
- Assess the threat before it happens
- Create a crisis action plan
- Create a crisis action team
- Plan simulations to make your company or community less vulnerable
- Choose a spokesperson
- Respond to the media during a crisis
- Help victims, families and staff cope and recover
- Return your organization to normal after the crisis is over"

"This is a very important reference for managers and operational supervisors in this
contemporary climate of the unexpected. It provides an essential starting point to the
successful management of crises. Agencies and executives who must respond to a crisis
together must also plan together, train together and exercise together. Finally, we have a
common reference we can use together, and that is The Handbook for Effective Emergency
and Crisis Management." - - Fred Villella, Founder and Director of the National Emergency
Training Center.

"The authors have put together a textbook that will allow organizations to easily move from
the
unfavorable mode of managing by crisis to that of managing crises." - John P. Boland,
Police Inspector, Operations, The Port Authority of New York & New Jersey Police Dept.

"This is an excellent guide to preparing for and handling a crisis, be it a flood or an
international terrorist, etc. It will play a major role in preparing our nation's crisis managers.
The authors have done a tremendous public service in shedding light on this toughest of
subjects." - Senator Claiborne Pell, Chairman, Senate Foreign Relations Committee.

"On the community or national level, we cannot afford to respond to natural or man-made
crises in a haphazard, impromptu fashion. The authors offer an organized, practical
approach
to this vital area for managers or executives at whatever level of responsibility." -
Representative Thomas S. Foley, Speaker of the House of Representatives.

"Nudell and Antokol show that crisis management has come of age. They have written a
volume that should be on the desk of any security expert or chief operating officer who
recognizes that corporations and government agencies must react to crises and anticipate
them. This work literally may help save lives in the future. To ignore it is to operate in an
environment where inaction could lead to crisis." - Stephen Sloan, Professor, Department of
Political Science, University of Oklahoma.

"This book should be required reading for any organization or agency that has to plan for
crisis contingencies. The book is practical, easy to read, and replete with useful checklists to
assist executives and administrators in crisis contingency planning. Although the book is
written for corporate executives and agency directors, it will also be of interest to academics
interested in crisis management and terrorism." - Douglas Stuart, Ph.D., Coordinator,
International Studies Program, Dickinson College.

"A good instructional text for those responsible for developing emergency programs in their
organization; provides identification of resources that could assist in developing a
comprehensive and effective program." - Terry L. Foster, Asset Protection Director,
Hershey
Foods Corporation.

"The Handbook for Effective Emergency and Crisis Management is a very interesting and
informative document that will prove helpful to any public or private agency developing plans
to cope with major incidents." - E. P. Reimer, Chief of Police, Calgary Police Service.

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CONTENTS

Figures and Tables
Foreword
Acknowledgments
1 Understanding Crises
2 Assessing the Risk
3 The Elements of Effective Crisis Management
4 Policy Issues in Crisis Planning
5 Organizing Your Crisis Action Team
6 The Crisis Management Center: Location and Layout
7 Crisis Communications
8 Victims: Visible and Invisible
9 Simulations: Putting Your Crisis Action Plan to the Test
10 Returning to Normal: The Debriefing Process
Appendices:
A Worldwide and U.S. Disasters and Induced Catastrophes 1900 - 1987
B Resource List for Contingency Planners
C The Legality of Ransom Payments around the World
D How to Stage a Simulation
Notes
Selected Bibliography
Index
About the Authors

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ABOUT THE AUTHORS

“MAYER NUDELL is a former U.S. diplomat who served in El Salvador and Nicaragua from
1976 to 1980. Subsequently, he held numerous positions at the Department of State,
including two years in the Office of Counterterrorism and Emergency Planning, where he was
responsible for Latin American and Middle Eastern matters and for liaison with the law
enforcement, business, and intelligence communities.

“Now an independent consultant, he advises governmental, law enforcement, and business
organizations on all facets of crisis management, contingency planning, counterterrorism,
and
related matters. He is also an instructor at the General Services Administration's Training
Center and an adjunct faculty member at the Center for Advanced Police Studies. Before
joining the Foreign Service, he was an analyst for the Tunisian government's Ministry of
Planning.

“Mr. Nudell is a member of the American Foreign Service Association, the International
Counterterrorism and Security Association, the American Society for Industrial Security
(where he is Chairman of the Washington, D. C. chapter's Terrorist Activities
Subcommittee),
and the International Association of Chiefs of Police. He is also the Chairman of the Public
Safety and Human Relations Advisory Commission of the City of Falls Church, Virginia.

“NORMAN ANTOKOL, a former political science professor, is a foreign service officer. His
overseas service includes tours in Caracas, London, Bridgetown, Barbados, and with the
Multinational Force and Observers in the Sinai. For two years he was the public affairs
officer
for the State Department's Office of Counterterrorism and Emergency Planning, as well as
holding the aviation, European, and African portfolios. At publication time, he was scheduled
to become deputy coordinator for political training at the School of Professional Studies of
the Department of State's Foreign Service Institute, the training school for the U.S.
diplomatic
corps. In that capacity, he will teach political tradecraft to U.S. diplomats and coordinate the
teaching of ancillary subjects.

“Mr. Antokol has written previously on many facets of crisis management and other national
security topics for a variety of specialized and general readership publications. He has
spoken on these topics to many government, private sector, and academic organizations.”
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1990, 192 pages Order #DR-174
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