Rothstein Associates Inc.

MANAGING VIOLENCE IN THE WORKPLACE
by Dr. Thomas Capozzoli and R. Steve McVey

“This important book is a prescription that contains many lists of "do's"
and
"don'ts" and "how to's" for proactive and reactive responses to workplace violence.
The
authors bring their vast experience on the subject to the pages of this important
publication
and provide the reader with "how-to" guidelines. Be prepared for managing
workplace
violence. Develop procedures to reduce the potential for violent acts, create
contingency
plans, fulfill legal and moral obligations to employees and the public, reduce
company
liability,
and provide an overall safer environment for everyone.

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“KEY FEATURES:
- Psychological profiles and factors contributing to violent acts
- Organization influences that can lead to violence
- Environmental conditions that often trigger violence
- A workplace violence taxonomy
- Typology of behaviors common to workers with the potential to act out
against
management and co-workers
- Specific case examples.”

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TABLE OF CONTENTS

Preface
Acknowledgments
The Authors
Introduction
The Statistics
"Safe Workplace" and "Reasonable Care" Doctrines
1 Case Examples of Workplace Violence
Violence at Delco Remy
An Unexplained Shooting
The Chelsea School System: "Done Talking"
The Standard Gravure Corporation: "Don't make me work the folder!"
La Porte, Indiana: "Who's been at my desk?"
Marion, Indiana: An Angry Spouse
U.S. Post Office: A Violent Place to Work?
Meridian Mortgage Co.: "I'll show you big guys!"
General Motors Acceptance Corporation: "Don't take my car away!"
Northwestern University: "You ruined my life!"
Ralston Food, Inc.: No Discernible Motive
Workplace Violence: An American Phenomenon?
2 A Taxonomy of Workplace Violence
Type 1: Violence Originates in the Workplace and Occurs in the Workplace
Type 2: Violence Originates in the Workplace but Occurs Outside the Workplace
Type 3: Violence Originates Outside the Workplace and Occurs in the Workplace
The Cost of Workplace Violence
3 Causes of Workplace Violence
Threat to Job
Threat to Person
Extended Working Hours
Personality Conflicts
The Paper Fight
Domestic Turbulence
Personality/Character Disorders
Research Regarding Personality, Mental Health, and Behavior
Mental Illness
Lack of Dispute-Resolution Skills
General Life Stress
Substance Abuse
Violence as a Cultural Norm
4 Profiles vs. Behavioral Typologies
Profiles
Behavioral "Typologies" of Violent People
Asocial
Dyssocial
Mentally Ill
Summarizing the Typologies
5 Factors Contributing to Workplace Violence
Theory X and Theory Y
Employee Performance Appraisals
Effects of Stress (Distress)
Economic Factors That Contribute to Violence in the Workplace
Downsizing
Mergers and Takeovers
6 Victims of Workplace Violence
Other Victims
Victims of Threats
7 Strategies for Reducing Workplace Violence
Hiring Procedures
Applicant Testing
Drug Screening
Interviewing
Layoff and Termination Procedures
Addressing Personnel Problems
Discipline
Positive Discipline
Coaching
Negative Discipline
Security Procedures
Creating a Crisis Management Plan for Violent Events
Hostage Behavior Training
Handling Reports of Threats
Dispute-Resolution Training
The Aftermath
Training for Supervisors/Managers
Summary
References

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ABOUT THE AUTHORS

“Dr. Thomas K. Capozzoli is an assistant professor of organizational
leadership
at
Purdue University. He also is a senior consultant with Personnel Services, Inc.,
Carmel,
Indiana, and a research associate in the National Center for the Management of
Workplace
Violence. Dr. Capozzoli spent 30 years with General Motors Corporation, retiring in
1992.
During his time with GM, he was involved in management, labor relations, and
internal
consulting. It also was during this time that he became aware of and involved with
violent acts
in the workplace. He received a Doctorate in Education in 1987 from Ball State
University.”

“R. Steve McVey is President and CEO of Personnel Services, Inc.,
Carmel
Indiana, a management, human resources, and organizational development
consulting firm.
He also is an associate professor of organizational leadership at Purdue University
and a
research associate in the National Center for the Management of Workplace
Violence. Prior
to his teaching appointment, Professor McVey retired after 26 years as a Special
Agent of
the Federal Bureau of Investigation during which he was involved in the
psychological
analysis of a variety of violent criminal behaviors. He holds a Master of Public
Administration
degree from Baruch College of the City University of New York.”

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1998, 138 pages. Order #DR377.
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