Rothstein Associates Inc.

CURRENT CRISIS COMMUNICATION ISSUES
Executive Action(r) Crisis Communication Management System©
by James E. Lukaszewski, APR, Fellow PRSA

- Getting Your Boss to Buy Into Crisis Planning
- Building a Crisis Response Plan That Works
- When to Send Your Boss Out to Meet the Press
- Managing The Lawyers; Managing The Violent Threat

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The first four articles in this five-part monograph provide insight and perspective into difficult
and challenging crisis communication issues:

1. How do we get the boss to buy into crisis communications planning?
2. Is there a simple, direct, and positive crisis response planning process that
works?
3. When do we send the boss out to meet the press (and how do we get him or her
back again)?
4. How do we maintain our place on the consulting team when legal issues are
involved?

The fifth article deals with one of the most explosive topics facing corporate managers and
communicators today: Managing the Violent Threat.

Two invaluable, unique flowcharts are included: Civil Court Procedures and Criminal Court
Procedures.

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ABOUT THE AUTHOR

JAMES E. LUKASZEWSKI, APR, FELLOW PRSA

“James E. Lukaszewski (loo-ka-SHEV-skee) advises, coaches, and counsels the men and
women who run very large corporations and organizations. The bulk of his practice is in the
Western Hemisphere, although he has clients from most parts of the world. He believes that
the communications problems they face can be solved through superior personal leadership
skills combined with positive, strategic communication.

“He is a specialist in trouble-shooting tough, touchy, sensitive corporate communications
issues. He provides counsel to companies facing serious internal and external problems
involving: activist counteraction; community relations and grassroots campaigns; corporate
relations failures; reputational threats; crisis communication management; employee
relationship building; ethics/integrity/compliance; litigation visibility management;
management communication strategies; media relations strategy and analysis; public
affairs/exposure management; strategic Web site construction; Web-based attacks; and
strategy. His broad-based experience ranges from media-initiated investigations to product
recalls and plant closings, from criminal litigation to takeovers. He is frequently retained by
senior management to directly intervene and manage the resolution of corporate problems
and bad news. The situations he helps resolve often involve conflict, controversy, community
action or activist opposition. The fastest growing portion of his practice involves civil and
criminal litigation.

“He helps prepare spokespersons for crucial public appearances, local and network news
interviews including 20-20, 60 Minutes, Dateline NBC, and Nightline, financial analyst
meetings, legislative and congressional testimony; and personal coaching for executives in
trouble or facing career-defining problems.

“He is a prolific author (several books, more than 130 articles), lecturer (corporate, college
and university), trainer, counselor, and public speaker. He is quoted in publications such as
The New York Times, The Wall Street Journal, The Miami Herald, the Harvard Business
Review, and industry trade journals. He authors the quarterly column strategy for pr reporter,
is a member of the editorial board for Ragan's Public Relations Journal, a contributing editor
to Public Relations Quarterly, a contributing columnist to PR News, and was the first crisis
columnist for the PRSA's member publication, PR Tactics. His book Influencing Public
Attitudes: Strategies that Reduce the Media's Power was published in December 1992 by
the Issue Action Press. The Public Relations Society of America released fully revised
editions his Executive Action(r) Crisis Communication Management System in September
2000: War Stories and Crisis Communication Strategies, An Anthology; Crisis
Communication Planning Strategies, A Workbook; and Media Relations During
Emergencies, A Guide. He published 19 unabridged monographs on critical communication
subjects since 1994, three based on chapters he authored in books published by Gale
Research, Exxon Valdez: The Great Crisis Management Paradox; McGraw-Hill, Building
Quality Community Relationships: A Planning Model to Gain and Maintain Public Consent;
and the Public Relations Society of America, The Newest Discipline: Managing Legally
Driven Issues.

“His clients will tell you that he is a pragmatist and straight shooter. He has won a reputation
for doing as well as thinking. He is a teacher, thinker, coach, and friend with the unique ability
to help executives look at problems from a variety of principled perspectives, to think through
and strategize in new ways and to take appropriate, highly focused, ethically appropriate
action. He has personally counseled, coached, and guided thousands of executives in
organizations large and small across the U.S. and from many cultures representing
government; the military and defense industry; the agriculture, banking, computer, financial,
food processing, health care, insurance, paper, real estate development and
telecommunications industries; cooperatives; trade and professional associations; and
non-profit agencies. He is one of the few who can and truly does coach CEOs.

“An accredited member (APR) of the Public Relations Society of America (PRSA) and a
member of its College of Fellows (Fellow PRSA), Mr. Lukaszewski is a member of the
PRSA's Board of Ethics & Professional Standards and is active in the Counselors
Academy, the Corporate, Employee Relations, and Public Affairs/Government Sections and
the New York City Chapter. He is also a member of the Center for the Study of the
Presidency, the International Churchill Society, and The Issue Management Council. He is an
Adjunct Associate Professor of Communications at New York University's School of
Continuing and Professional Studies and has served as a civilian advisor to the United
States Marine Corps and several federal agencies. He lectures annually at the U.S. Marine
Corp's East Coast Commander's Media Training Symposium and is an internationally
recognized speaker on crisis management, ethics, media relations, public affairs, and
reputation preservation and restoration.

“Lukaszewski received his B.A. degree in 1974 from Metropolitan State University in
Minnesota. He is a former deputy commissioner of the Minnesota Department of Economic
Development and assistant press secretary to former Minnesota Governor Wendell
Anderson. He founded Minnesota-based Media Information Systems Corporation in 1978.
Prior to founding The Lukaszewski Group Inc. in 1989 he was senior vice president and
director of Executive Communication Programs for Georgeson & Company and a partner
with Chester Burger Company, both in New York City.”

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1995, 22 pages with two flowcharts. Order #DR505.
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