The Binomial Bookstore

THE DEFINITIVE HANDBOOK OF BUSINESS CONTINUITY MANAGEMENT
Edited by Andrew Hiles and Peter Barnes

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A comprehensive guide for the serious Business Continuity practitioner.
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Paperback Edition
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"incredibly detailed and useful....the glossary is a real godsend for anyone new to
the topic." -
Justin Doherty and Jamie Ayres in ft.com
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"excellent overview...extremely informative...this book will tell you why you need a
business
continuity plan and then helps you to put it together. Business continuity has never
looked so
good!" - Secure Computing

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"extremely authoritative book...a particularly useful element is the very
comprehensive case
studies appendix in (which) over 20 actual incidents are discussed." - Security
Management
and Industry Today

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“How long would your business survive an interruption?

“How well are you prepared to deal with a disaster which prevents the normal
operation of
your company?

“Business continuity deals with the consequences of the business threatening
'what-if'
scenario - what if our operations are destroyed by fire or flood? What if a negative
media
story drives our clients to our competitors? What if the database upon which we
depend for
our sales is stolen or attacked by a virus? What if our offices are innocent victims
of a
terrorist attack? ... the list of potential threats is endless. It is just fifteen years
since the
concepts upon which the modern approach to business continuity management
were first
documented - a very short time in which continuity planning has evolved
dramatically from
disaster recovery strategies for computer departments into the current status of
enterprise-wide continuity planning.

“This book provides a comprehensive guide for managers and businesses who
want to
develop a plan to protect their organization from disruption and/or disaster. With
contributions
from leading figures in the industry, and the guidance of Survive!, it has the
potential to
establish itself as the standard text for anyone involved in, or looking to gain a
detailed
appreciation of, the rapidly emerging area of business continuity and disaster
recovery within
the corporate environment.
“All the contributors are key practitioners in their field and have a wealth of
knowledge and
experience of business continuity management, either through consultancy work,
direct
experience or the training of fellow professionals, making this book a unique blend
of their
expertise and insight.

“This book tackles the principles of business continuity management from two
perspectives.
The first part provides an Executive Overview - a detailed discussion of the
concepts, value
and role of business continuity discussed by leading experts from around the
world. It
includes detailed definitions of the kind of events which can interrupt businesses
with often
disastrous consequences; a high level view of a business continuity strategy; the
issues to
be
faced within today's multi-cultural, multinational business environment;
relationships with
other
flavours of risk and crisis management and some simple tips on how to avoid
having a crisis
or disaster in the first place - as avoidance is always a better option than sound
disaster
management.
The second part addresses the more practical issues in a 'How to' guide which
deals with
many of the commonly accepted components of a comprehensive approach to
business
continuity management. The book is complemented by the inclusion of case
studies which
highlight real events which have brought companies to their knees.”

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CONTENTS

Contributors
Foreword and introduction - Andrew Hiles
Introduction: how to read this book -Peter Barnes

SECTION ONE: ACHIEVING AND MAINTAINING BUSINESS CONTINUITY: AN
EXECUTIVE OVERVIEW
1 What are we planning for? - Geert Vancoppenolle
2 What is a Business Continuity Planning strategy? - Michael O’Hehir
3 A crisis management perspective of business continuity - Robert Heath
4 Multilateral Continuity Planning - Dennis Hamilton
5 Marketing Protection: a justification for funding of Total Asset Protection
programmes? -
Andrew Hiles
6 Why have a disaster if you don't have to? - Peter Humpidge

SECTION TWO: PLANNING FOR BUSINESS CONTINUITY: A "HOW-TO" GUIDE
7 The business continuity planning methodology - Malcolm Cornish
8 Project initiation and management - Jayne Howe
9 Risk evaluation and control: I - Alan Craig
Risk evaluation and control: II Practical guide lines for risk assessment -
Ian
Charters
10 Business Impact Analysis - William Meredith
11 Developing BC strategies for the business or work areas - Neal
Courtney
12 BC strategies for manufacturing and logistics - Melvyn Musson
13 BC strategies for communications - Paul Kirvan
14 Emergency response and operations - Gregg Beatty
15 Developing and implementing the written plan - Andrew Hiles
Annex 15.1: Example of contents pages from a business
continuity
plan
Annex 15.2: Example of a working draft-media and PR team plan
16 Awareness through auditing, training and testing - Thomas Doemland
17 Maintaining and exercising BC plans - Tim Armit and Simon Marvell
18 Selecting the tools to support the process - Lyndon Bird
19 Coping with people in recovery - Allen Johnson
20 The missing elements - Andrew Hiles

APPENDICES

1 CASE STUDIES
An introduction to the case study section
A Storm, earthquake, explosion-a general overview
B Living nightmares-some apocryphal tales
C World Trade Center Explosion-New York City, USA 26 February 1993
D Hurricane Andrew-Miami, USA-24 August 1992
E Chicago Floods, USA-1 3 April 1992
F Thirty seconds of terror! - California, USA-17 January 1994
G After the fire-First Interstate Bank, Los Angeles, USA 4 May 1988
H One Meridian Plaza fire-Philadelphia, USA 23 February 1991
I The Mercantile fire - Basingstoke, UK-16 April 1991
J How floods can ruin your day-The London College of Printing - October 1989
K Flood highlights
L A cautionary tale-Union Bank of Finland 9 and 17 December 1991
M It happened to them-theft and fire - Bermondsey, London, UK -4 November 1993
N Fire highlights
O Wessex Regional Health Authority, UK-April 1991
P The Bishopgate bomb, London, UK-25 April 1993
Q City bomb blast - St Mary Axe, London, U K-1 0 April 1992
R Explosion roundup
S Stop thief!
T Miscellaneous highlights
U Lessons in Risk Management from the Auckland Power Crisis

2 GENERAL GUIDELINE NOTES
A Risk: a process approach
B Back-up or be backed into a corner
C The role of insurance
D What the year 2000 means for business continuity professionals
E Consultancy without tears
F Financing business continuity: why is it a problem?
G Protecting data: where did it go?

3 CERTIFICATION STANDARDS FOR BUSINESS CONTINUITY
PRACTITIONERS

4 USEFUL INTERNATIONAL CONTACTS

5 ABOUT SURVIVE! THE BUSINESS CONTINUITY GROUP

GLOSSARY
INDEX

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ABOUT THE EDITORS

“ANDREW HILES is a founding Director of the Kingswell Partnership and has over
15 years'
experience of business continuity planning. He is founder and Chairman of Survive!
and was
a founding Director of the Business Continuity Institute, the international body for
certification
of business continuity professionals. Andrew is a speaker at international
conferences and
has delivered over 250 successful workshops and training courses, as well as
broadcasting
on radio and television. He also has over 300 published articles on business
continuity to his
credit. He is a member of the British Computer Society and the Institute for the
Management
of Information Systems.

“PETER BARNES is General Manager of International Operations for Survive!
Since 1996
he has taken on the role of managing the international operations of the group,
overseeing
membership growth and the planning and implementation of new member services.

“In addition to his broader management role, Peter spends a great deal of time
attending
meetings, conferences and discussion forums debating business continuity
management
issues with professionals and practitioners from many hundreds of organizations.
He
maintains a busy schedule of speaking engagements throughout the world,
contributing to
various journals and publications and has represented the industry in a number of
radio and
television features on the issues associated with business continuity management.
He is a
member of the Business Continuity Institute.

“SURVIVE! is the international, industry-wide group for business continuity
practitioners. With
membership of almost 3000 professionals around the globe, Survive! is recognized
as the
world leader in providing information and expertise for all with an interest or
responsibility for
business continuity and disaster recovery planning. Survive!'s mission is to
facilitate the
spread of best practice throughout industry so that organizations are better
prepared to
maintain critical business functions in the face of any interruption to normal
processes.”

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2001, 410 pages. Order #DR359. (PAPERBACK EDITION)
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The Binomial Bookstore

Business Continuity & Disaster Recovery

Rothstein Associates Inc.