Rothstein Associates Inc.

CONTINUITY MANAGEMENT:
PRESERVING CORPORATE KNOWLEDGE AND PRODUCTIVITY WHEN EMPLOYEES
LEAVE
Hamilton Beazley, Jeremiah Boenisch, David Harden

“How can I keep knowledge from walking out the door when employees leave?” This pressing
question is insightfully answered in this landmark book. Operational knowledge has never
been more critical to organizational success. Knowledge loss from downsizing, imminent
baby-boomer retirements, and high job turnover have created a knowledge continuity crisis
that poses an unprecedented threat to organizational productivity and profits. Based on
extensive research, Continuity Management solves this crucial problem of knowledge loss for
managers at any organizational level by describing an effective strategy for preserving
knowledge continuity between employee generations. Revolutionary in its effect, but
evolutionary in its practice, continuity management is fueling a new knowledge revolution.
This book is about that revolution-and how to lead it.”

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"The book you're holding can help you reverse the tide of 'corporate forgetting.' It explains how
to manage the entire cycle of identifying, transferring, and harnessing your company's
operational knowledge. And that's key because knowledge continuity is quickly becoming the
new competitive battlefield. Tip the balance in your favor by reading this thoughtful book."
—Mike Ruettgers, Executive Chairman, EMC Corporation

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"This is the first book to examine in detail the loss of knowledge caused by downsizing and
turnover and the first to offer a viable solution. This break-through method for maintaining
knowledge continuity between employee generations will change the corporate landscape for
years to come." —Murray Martin, Group President, Global Mail, Pitney Bowes Inc.

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"Continuity management is the missing link in knowledge management that will mean
significant increases in productivity and knowledge creation-cutting-edge thinking regarding
knowledge as a corporate asset." —Newton F. Crenshaw, Vice President, Eli Lilly and
Company, E. Lilly Division

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"The concepts presented in Continuity Management, provide essential guidance for how
soldiers can leverage the Army's knowledge, so we can adapt to each new fight and win our
nation's wars." —Lieutenant General Peter Cuviello, Chief Information Officer, U.S. Army

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"This is a topic that is at the top of the list for many organizations and Beazley, Boenisch,
and Harden have provided a compelling way to address it in Continuity Management. They
'get it' that the knowledge that employees have is not just individual understanding, but is
embedded within a community. Continuity Management is an insightful blend of individual and
community responsibility for organizational knowledge." —Nancy M. Dixon, Organizational
Knowledge Consultant and author of Common Knowledge

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CONTENTS

Introduction.

PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.
1. Knowledge Loss in the Information Age.
2. Knowledge as a Capital Asset.
3. Knowledge Continuity: The New Management Function.
4. The Knowledge Learning Curve.

PART II: CONFESSIONS OF A CONTINUITY MANAGER.
5. Getting Started.
6. Six Steps to Continuity Management.
7. The Knowledge Continuity Assessment.
8. Designing the Knowledge Profile.
9. Developing K-PAQ: The Knowledge Profile Analysis Questions.
10. Developing K-Quest: The Knowledge Questionnaire.
11. Creating the Knowledge Profile.

PART III: KNOWLEDGE ASSET MANAGEMENT.
12. Operational Knowledge Transfer and Acquisition.
13. Realignment of the Organizational Culture and Reward System.
14. Continuity Management in Practice.
References.

Acknowledgments.
Index.
About the Authors.

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ABOUT THE AUTHORS

“HAMILTON BEAZLEY, PhD, is chairman of the Strategic Leadership Group and former
associate professor of organizational sciences at The George Washington University. Prior to
his academic career, he served in various financial and strategic planning positions in the
American oil industry and as president of two nonprofit organizations.

“JEREMIAH BOENISCH is a communications officer in the U.S. Air Force who has served on
the staff of the Office of the Secretary of Defense at The Pentagon. He holds a master s
degree in organizational management from The George Washington University.

“DAVID HARDEN is a pilot in the U.S. Air Force who has served on the Joint Chiefs of Staff
at The Pentagon. He holds a master s degree in organizational management from The
George Washington University.”

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2002, 269 pages. Order #DR676.
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