Rothstein Associates Inc.

PREPARING FOR TERRORISM:
THE PUBLIC SAFETY COMMUNICATOR’S GUIDE
by George Buck; Lori Buck; Barry Mogil

Today more than ever, communications center professionals who receive and/or
dispatch
emergency
services can use a valuable resource like Preparing for Terrorism: The Public
Safety
Communicator’s
Guide. This book starts with an overview of national and international terrorism,
while
emphasis
throughout the book is on how to prepare communications center staff and their
families for a
terrorist
event by providing them with well-thought out employee emergency plans and
contingencies.
Issues
involved in protecting the physical security of the building, communications towers,
and
back-up sites are
examined. Solutions to communications problems, such as cellular and landline
telephone
overload
situations, are addressed as well. The potential effect of a terrorist attack on
operators
worried about
family and friends, as well as Critical Incident Stress Debriefing (CISD) procedures,
is also
discussed in
detail. The result is a book that provides readers with a rare opportunity to look at
terrorism
preparedness from the point-of-view of the communications center, the first link to
safety for
98% of the
U.S. population now covered by 9-1-1 operators. As cellular phones become the
norm, and
terrorist
events are relayed as they unfold, these emergency communication centers and
the
individuals who staff
them will remain on the frontlines, working to coordinate the efforts of first
responders, as well
as the
influx of local, state, and federal resources that follows any terrorist incident.

FEATURES

- operating procedures and guidelines offer assistance to everyone involved
in
anti-terrorism
preparedness, from the telecommunicator to the highest-level 9-1-1 call center
director
- cyberterrorism and security checklists help systems administrators look
for,
uncover, and
protect against threats to computer-aided dispatch (CAD) systems and other
emergency
communications systems that link to the Internet and Intranets
- solutions to radio inoperability problems are outlined, enabling first
responders
from multiple
jurisdictions to communicate effectively in the face of any large-scale emergency
- comprehensive discussion of event management includes protocols for
federal
command
integration and media relations, allowing for maximum coordination of all available
resources
- sample plans show steps being taken by communications centers across
the
country to
optimize their resources to assist fire, police, EMTs, and other rescue workers in
dealing
with a terrorist
attack
- case studies enable readers glean important lessons from actual
incidents,
including the
Oklahoma City Bombing and the events of September 11, 2001
- an entire chapter explains how to "put it all together," leading readers
through
all
phases of the
terrorism preparedness planning process

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CONTENTS

Introduction
National and International Terrorism
The Basic Concepts of Emergency Management
Event Planning and Management
Training
Facility Security
Radio Interoperability
Computer Security
Personnel Needs
Joint Information Center/Media
Wrapping it Up for Your Communications Center
Appendix A: Public Safety Precautions/Actions
Appendix B: Anthrax Threat Advisory
Appendix C: Indicators of Possible Agent Usage
Appendix D: Complete Agent Description
Appendix E: Internet Resources for Terrorism/Disaster Planning
Appendix F: Orange County Fire Rescue Emergency Communications Center
Standard
Operating
Procedure
Appendix G: Overview of Community Actions
Appendix H: The Critical Infrastructure Protection Process Job Aid, Edition 1: May
2002.
Glossary
Index

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ABOUT THE AUTHORS

BARRY MOGIL is the former 9-1-1 Director, Pinellas County, FL

GEORGE BUCK has been involved in the fire/rescue service and emergency
management
for more
then 20 years. He is presently the Director/Professor at the University of South
Florida's
Center for
Disaster Management and Humanitarian Assistance and The Center for Biological
Terrorism Defense.
George was previously with St. Petersburg College as Director/Professor of the
Institute of
Emergency
Administration and Fire Science, and the National Terrorism Preparedness
Institute. George
has served
as a Fire Management Specialist with the United States Fire Administration in
Emmitsburg,
Maryland.
Previously, he served more than fourteen years with Addison (Dallas County),
Texas Fire
Department in
the Operations Division.

He is a Principal member of the Technical Committee for "Emergency
Management, NFPA
1600" and
has been serving on the committee since 1992. He has spoken at many national
and
international
conferences. George has also published many articles, manuscripts, white papers,
etc., both
nationally
and internationally. George is also the author of Preparing for Terrorism, an
Emergency
Services Guide,
and Preparing for Biological Terrorism, an Emergency Services Planning Guide.

LORI BUCK is APCO Magazine Columnist and Full-time 9-1-1 Public Educator,
Pinellas
County,
Florida.

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2003, 304 pages. Order #DR784
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Brookfield, CT 06804-3104

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