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Business Continuity, Disaster Recovery, and Pandemic Planning
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Binomial International
Helping keep business in business since 1980
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The Binomial Bookstore

Rothstein Associates Inc.

Call Centers, Help Desks

[To Item Page] Call Center Disaster Recovery COMBO
CC/DRP (Kirvan) + Call Center Continuity Planning (Rowan) - save $25.00!
BN741
$620.00
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[To Item Page] Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000
BN451
$59.00
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[To Item Page] Call Center Continuity Planning (Rowan)
Call Center Continuity Planning, by Jim Rowan & Sharon Rowan. 1999, 421 pages PLUS CD-ROM. Special Order.
BN349
$435.00
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[To Item Page] Help Desk Disaster Recovery Plan -Kirvan
Help Desk Disaster Recovery Plan Development Software by Paul F. Kirvan (word processing format on CD-ROM). 1999
BN317
$295.00
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[To Item Page] Call Center Disaster Recovery Plan SW
CC/DRP Call Center Disaster Recovery Plan, by Paul F. Kirvan. 1999, Version 2.0
BN318
$295.00
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[To Item Page] Help Desk Framework CD-ROM
Help Desk Framework: How to Win and Keep Your Customers, by Andrew Hiles & Yvonne Gunn. 2008, CD-ROM. ISBN #1-931332-46-0.
BN490
$59.00
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Rothstein Associates Inc.

4 Arapaho Rd.
Brookfield, CT 06804-3104
1-888-ROTHSTEin
Telephone: 203.740.7444; 888.768.4783
Fax: 203.740.7401
E-Mail: info@rothstein.com
All bookstore enquiries should be sent to Rothstein Associates at the above address.