The Binomial Bookstore

Root Cause Analysis COMBO Offer
ROOT CAUSE ANALYSIS HANDBOOK (ABS Group) plus ROOT CAUSE ANALYSIS (Latino): Save $10.00!

BN779
$195.00

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Root Cause Analysis Handbook (ABS Group)
Root Cause Analysis Handbook: A Guide to Effective Incident Investigation, by Risk & Reliability Division, ABS Group, Inc. Root Cause Map. 2005, 215 pages.

BN388
$115.00

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Software Metrics, by Paul Goodman
SOFTWARE METRICS: Best Practices for Successful IT Management, by Paul Goodman. 2004, 264 pages.

BN735
$69.00

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Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (NEW 2002 THIRD EDITION)

BN595
$129.00

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E-Business Service Level Agreements:
Strategies for Service Providers, E-Commerce and Outsourcing, by Andrew Hiles. 2002, 177 pages.

BN590
$65.00

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Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000.

BN450
$99.00

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Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000.

BN451
$59.00

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SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 11th Edition.

BN602
$375.00

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SLA Framework IT & Technology COMBO
Service Level Agreement Framework on CD-ROM for IT and Technology 11th edition PLUS Complete Guide to IT Service Level Agreements - SAVE $54.00!

BN602A
$450.00

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SLA Framework for Service Businesses CD
by Andrew Hiles. 2003, CD-ROM.

BN603
$375.00

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SLA Framework Service Business COMBO
Service Level Agreement Framework CD-ROM for Service Businesses PLUS Service Level Agreements: Winning A Competitive Edge for Supply and Support Services SAVE $50!!

BN603A
$450.00

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Service Management - Computing & Telecom
SERVICE MANAGEMENT IN COMPUTING AND TELECOMMUNICATIONS by Richard D. Hallows (SPECIAL ORDER ITEM - LIMITED AVAILABILITY)

BN175
$85.00

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Service Level Mgmt Enterprise Networks
Service Level Management for Enterprise Networks, by Lundy Lewis. 1999, 307 pgs.

BN438
$89.00

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QOS: Measurement/Eval Telecomm QOS
QOS: Measurement and Evaluation of Telecommunications Quality of Service, by William C. Hardy. 2002, 230 pages.

BN654
$110.00

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Managing Svc Level Quality Networks
Managing Service Level Quality Across Wireless & Fixed Networks, by Peter Massam. 2002, 216 pages

BN669
$100.00

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Service Level Agreements:(Video on CD)
Service Level Agreements: Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #BN555-CD, $350.00) or Video (BN555-VHS, $255.00). Special Order Item.

BN555-CD
$350.00

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Service Level Agreements:(VHS Video)
Service Level Agreements: Negotiating a Win-Win Deal, by WatchIT.2000, CD (order #BN555-CD, $350.00) or Video (BN555-VHS, $255.00). Special Order Item.

BN555-VHS
$255.00

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Facility/Site Infrastructure SLAs
Facility Infrastructure Service Level Agreements: Case Studies, by Kenneth G. Brill, ComputerSite Engineering (1999).

BN127
$55.00

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Ensuring Uninterrupted Uptime
by Kenneth G. Brill

BN111
$35.00

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Root Cause Analysis (Latino)
... Improving Performance for Bottom-Line Results, by Kenneth Latino & Robert J Latino. 2002, 245 pages.

BN660
$90.00

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Systems Reliability & Failure Prevention
by Herbert Hecht. 2003, 244 pages.

BN724
$85.00

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E-Business SLA + E-Business DR Combo
SAVE $10! E-Business Service Level Agreements by Andrew Hiles PLUS Go.RECOVER-EBIZ Disaster Recovery by Persson Associates.

BN773
$154.95

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SLAs for ASP
How to Prepare Service Level Agreements for Application Service Provisioning, by Management Advisory Services Consulting Staff. 2000, 110 pages (Special Order)

BN449
$365.00

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The Binomial Bookstore

Service Levels & Service Quality

Rothstein Associates Inc.