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Rothstein Associates Inc.

Service Levels & Service Quality

[To Item Page] Root Cause Analysis Handbook (ABS Group)
Root Cause Analysis Handbook: A Guide to Effective Incident Investigation, by ABS Group, Inc. . Includes CD + Root Cause Map. 2008 3rd Edition, 300 pages.
BN388
$129.00
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[To Item Page] Software Metrics, by Paul Goodman
SOFTWARE METRICS: Best Practices for Successful IT Management, by Paul Goodman. 2004, 264 pages.
BN735
$69.00
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[To Item Page] Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (NEW 2002 THIRD EDITION)
BN595
$129.00
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[To Item Page] E-Business Service Level Agreements:
Strategies for Service Providers, E-Commerce and Outsourcing, by Andrew Hiles. 2002, 177 pages.
BN590
$65.00
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[To Item Page] Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000.
BN450
$99.00
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[To Item Page] Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000.
BN451
$59.00
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[To Item Page] SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition.
BN602
$375.00
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[To Item Page] SLA Framework IT & Technology COMBO
Service Level Agreement Framework on CD-ROM for IT and Technology 2008 - 12th edition PLUS Complete Guide to IT Service Level Agreements - SAVE $54.00!
BN602A
$450.00
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[To Item Page] SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM.
BN603
$375.00
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[To Item Page] SLA Framework Business Services COMBO
Service Level Agreement Framework CD-ROM for Business Services PLUS Service Level Agreements Guide for Supply and Support Services SAVE $50!!
BN603A
$450.00
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[To Item Page] Service Level Mgmt Enterprise Networks
Service Level Management for Enterprise Networks, by Lundy Lewis. 1999, 307 pgs.
BN438
$89.00
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[To Item Page] QOS: Measurement/Eval Telecomm QOS
QOS: Measurement and Evaluation of Telecommunications Quality of Service, by William C. Hardy. 2002, 230 pages.
BN654
$110.00
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[To Item Page] Managing Svc Level Quality Networks
Managing Service Level Quality Across Wireless & Fixed Networks, by Peter Massam. 2002, 216 pages
BN669
$120.00
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[To Item Page] Service Level Agreements:(Video on CD)
Service Level Agreements: Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #BN555-CD, $350.00) or Video (BN555-VHS, $255.00). Special Order Item.
BN555-CD
$350.00
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[To Item Page] Service Level Agreements:(VHS Video)
Service Level Agreements: Negotiating a Win-Win Deal, by WatchIT.2000, CD (order #BN555-CD, $350.00) or Video (BN555-VHS, $255.00). Special Order Item.
BN555-VHS
$255.00
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[To Item Page] Ensuring Uninterrupted Uptime
by Kenneth G. Brill
BN111
$35.00
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[To Item Page] Root Cause Analysis (Latino)
... Improving Performance for Bottom-Line Results, by Kenneth Latino & Robert J Latino. 2002, 245 pages.
BN660
$95.00
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[To Item Page] E-Business SLA + E-Business DR Combo
SAVE $10! E-Business Service Level Agreements by Andrew Hiles PLUS Go.RECOVER-EBIZ Disaster Recovery by Persson Associates.
BN773
$154.95
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[To Item Page] SLAs for ASP
How to Prepare Service Level Agreements for Application Service Provisioning, by Management Advisory Services Consulting Staff. 2000, 110 pages (Special Order)
BN449
$365.00
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Rothstein Associates Inc.

4 Arapaho Rd.
Brookfield, CT 06804-3104
1-888-ROTHSTEin
Telephone: 203.740.7444; 888.768.4783
Fax: 203.740.7401
E-Mail: info@rothstein.com
All bookstore enquiries should be sent to Rothstein Associates at the above address.