Fill out the download request form again and receive a new code.
This occasionally happens when a network error truncates the download of the installation program.
Check that the size of the downloaded file is the same as the size shown on the page you downloaded it from. If it is a different size, repeat the download.
The program requires Microsoft Word 2003/2007/2010 in order to run. During installation a check is made to ensure that Microsoft Word is installed. This check looks in the system registry, where the program also looks for Microsoftt Word.
Occasionally the entries in the system registry become corrupted (we suspect this sometimes happens after installing Word 2007 then rolling back to Word 2003). In this case you need to ask Word to fix the system registry. Assuming Word was installed in the default location, you can do this by entering one of the following commands at either the command prompt or the start menu Run... prompt:
"c:\program files\Microsoft Office\Office11\WINWORD.EXE" /RegServer "c:\program files\Microsoft Office\Office12\WINWORD.EXE" /RegServer "c:\program files\Microsoft Office\Office10\WINWORD.EXE" /RegServer "c:\program files\Microsoft Office\Office\WINWORD.EXE" /RegServer
depending upon whether you have Word 2003 (Office 11), Word 2007 (Office 12) or an earlier version installed. Note that the quotation marks around the path to the program are required.
You should see a dialog appear indicating that Word is being reinstalled. You require administrative privileges to run this command, so if necessary ask you IT department to perform this command.
PlanBuilder should then install and run correctly.
It is possible that an old Microsoft Word AddIn is preventing Microsoft Word from being sucessfully integrated into the program. (AddIns are sometimes installed silently by programs to add extra entries to menus or add buttons to toolbars. This is sometimes done using methods which are not recommended by Microsoft and which can create problems for other programs which integrate with Microsoft Word, such as ours.)
Try closing the program, running Microsoft Word and disabling any AddIns, closing Word, and then running the program again.
You can find detailed instructions on disabling AddIns for your particular version of Word by searching Microsoft Word Help for the phrase Remove AddIn
If it appears that an AddIn which you currently use is causing the problem, check with the vendor's website for a more recent version.
Sections can be dragged and dropped in the tree view on the left hand side of the main display.
To make a section a sub-section of another section, drop it to the right of the new parent section's name.
With the section name selected in the tree view, either right click on the section name and select Rename from the context menu, or press function key F2.
You can also double-click on a section name to rename it.
For a straightforward block of text, simply select the text and drag and drop it where you want it to appear in the tree view. A new section will be created to hold the text.
For more complex situations, copy and paste the text between Microsoft Word and the section editor.
Although it might seem like a good idea to be able to print the entire plan, our experience suggests that it isn't. The problem is that if you make a minor change to the plan (for example, change somebody's home phone number), you have to reprint the entire plan. If the plan ends up on paper, printing out a 1500 page plan for the sake of a few changes consumes an awful lot of trees! Even if you never print out the plan on paper, if a plan is frequently updated you will probably end up asking people to repeatedly review material that has not changed. They won't be happy if you do that.
The solution we have taken, is to split the plan into Modules, each of which can be independently reviewed and printed. Most of the modules will rarely change, while others, particularly those concerned with team plans, are likely to change more frequently.
Current pricing can be found on the pricelist page.
Maintenance includes unlimited telephone and email support, plus updates and upgrades.
With maintenance you always have access to the latest version of PlanBuilder for Business Continuity.
The latest manual can be downloaded from the help page.
We provide consulting services to assist you in developing your business continuity plan or, if required, we can develop the entire plan for you. Please call us at 1 (877) BINOMIAL or 1 (877) 246-6642 or contact us for more information.
Our business continuity seminars provide you with the training you need to write your business continuity / disaster recovery plans. We offer both public seminars, and private in-house seminars designed to train your team to prepare, exercise, and test your plan.
Please call us at 1 (877) BINOMIAL or 1 (877) 246-6642 or contact us to arrange business continuity training.
If these FAQs do not answer your question, please contact us using the support form.