Support Request

Please answer the questions below to request technical support.

Please note that the Phoenix disaster recovery planning product is now sold and supported by KingsBridge Systems Inc. Please refer to their website for support.

1. Software and Windows Version Information

The Software version information can be obtained from the Help/About menu item. Windows version information can be obtained from the System application on your Windows Control Panel.

Product:
Version:
Windows Version:
Service Pack:

2. Nature of the Problem

Please describe the nature of the problem. The better the description, the quicker we will be able to resolve your support request.

One Line Summary:
When I Do This:
This Happens:
I Expected This:

3. Support Contract Information

Please enter your license key:
.
(see your program's Help About or Help License Information menu item).

4. Your Contact Information

First Name:
Last Name:
Email:
Title:
Company:
Mailing Address:
City:
State or Province:
Zip or Post Code:
Country:
Telephone:
Fax:

3. Other Information

Comments:

You will receive an email confirming your support request containing a request number. Please include this number in the subject line of any emails regarding this support request.